Batch Coffee is an authorized Baratza Service Center. In keeping with Baratza's model of flat rate repair services, we are pleased to offer the following prices. Please note that if your grinder requires a replacement burr, that cost is in addition to the cost of the standard repair. 

 

Grinder Repair Replacement Burr
Encore $45.00 $34.00
Esatto $40.00 N/A
Maestro $40.00 $22.00
Maestro Plus $50.00 $22.00
Preciso $70.00 $45.00
Virtuoso $60.00 $45.00
Vario $85.00 $60.00
Vario W $90.00 $60.00

 

Our standard repair includes the following:

  • Diagnose problems
  • Repair worn/broken parts as needed (except burrs and motors). Burr prices are listed above. Motors are $40 for all grinder types. 
  • Thorough cleaning
  • Recalibration
  • Testing
  • Return shipping (US only. Excludes Alaska and Hawaii.)
  • 6-month warranty

To have your grinder repaired, please follow these steps:

  1. Complete all sections of our repair form (click here). Print the completed form and include it inside the box with your grinder.
  2. Pre-pay for the repair online. Click here to purchase standard repair services and here to add replacement burrs to your repair. OR include your credit card information on the repair form. If you have pre-paid, please print and include a copy of your email receipt with the repair form.
  3. Package your grinder (without the hopper or grounds bin) in a sturdy box with adequate cushioning material (no packing peanuts please). Please be aware the grinders that are further damaged due to inadequate or improper packaging may result in additional repair charges.
  4. Send your grinder, repair form, and payment receipt to the following address. Be sure to keep your tracking information.
Batch Coffee LLC
ATTN: SERVICE
208 South Meadow Road
Plymouth, MA 02360

 

Feel free to call with any questions - 508-503-1989

NOTE: Most grinders can be fixed and ready to return within 5 business days of receipt. We will e-mail you when your grinder is repaired, and will provide tracking information for the return shipment.