Thank you for purchasing an item from Batch Coffee on Amazon.com! 

If you wish to return an item that was fulfilled by Amazon (for example anything that was purchased using your Amazon Prime membership), please initiate the return through Amazon. For information on their return policies and procedures, click here

If you wish to return a product that was fulfilled by Batch Coffee (shipped from Plymouth, MA), please see the Return Policies section of our Shipping & Policies page. 

If you have questions about proper use of the product you purchased, or you need technical support, please feel free to contact us at support@batchcoffee.com